Privacy Policy

1.1 Information You Provide Directly

We collect personally identifiable information that you voluntarily provide when you contact us, request a design consultation, or place an order. This may include:

• Identity Data: Full name, company name.
• Contact Data: Email address, phone number, mailing/shipping address.
• Transaction Data: Details about orders, payments, and products or services you have purchased from us.
• Communication Data: Records of correspondence when you contact us via email, phone, or inquiry forms.
• Project Data: Design briefs, concept requirements, reference images, and other materials you share during design consultation or production collaboration.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

• Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs.
• Device & Technical Data: IP address, browser type and version, operating system, and device identifiers.
• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 6 below).

We use your personal data only for lawful purposes and where we have a valid legal basis to do so. Specifically, we use your information to:

• Respond to your inquiries and provide customer service.
• Process and fulfill orders for sculptures and related services.
• Conduct design consultations, concept development, and production collaboration.
• Send production progress updates, including photos and videos of your sculpture.
• Send transactional communications such as order confirmations and invoices.
• Send marketing communications about new products, promotions, or policy changes -- only where you have given consent or where permitted by applicable law.
• Improve our website, products, and services through analytics.
• Comply with legal obligations and enforce our agreements.

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or fulfilling orders (e.g., shipping carriers, payment processors). These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• Legal Compliance: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of YouFine, our clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
• With Your Consent: For any other purpose with your explicit prior consent.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request a structured, machine-readable copy of your data.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• California Residents (CCPA): You have the right to know what personal information is collected, the right to delete, the right to opt-out of sale (we do not sell personal data), and the right to non-discrimination for exercising these rights.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to verified requests within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order and transaction records are typically retained for up to 7 years to comply with financial regulations. Marketing consent records are retained until you withdraw consent. When data is no longer required, it is securely deleted or anonymized.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. Cookies are small text files stored on your device. We use:

• Strictly Necessary Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Where required by law, we will obtain your consent before placing non-essential cookies.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted via our website (indicated by "https" and a padlock icon in your browser).
• Access controls ensuring only authorized personnel can access personal data.
• Secure servers and storage environments for all personal data.
• Regular security reviews and employee training on data protection.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected individuals and authorities in the event of a data breach, as required by applicable law.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit. This Policy applies solely to information collected by our website.

YouFine operates globally. Your personal data may be transferred to and processed in countries outside your jurisdiction, including China, where our manufacturing facilities are located. When transferring data internationally, we ensure appropriate safeguards are in place -- such as standard contractual clauses or equivalent mechanisms -- to protect your data in accordance with applicable law.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. We encourage you to review this Policy periodically.